Senior Group Insurance Administrator ll Job at MetLife, Oriskany, NY

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  • MetLife
  • Oriskany, NY

Job Description

The Role

Responsible for daily administration of Regional Market Credits & Fees including interpreting contractual documents, analyzing group level billing and remittance, calculation of various types of credits, requesting payment and communication with Sales/Service partners.

Key Responsibilities

  • Advanced level subject matter expert who exercises discretion and independent judgment in the work completed

  • Maintains data in the administrative systems; troubleshoots and corrects data issues. Works various transaction error reports and queues.

  • Provides technical expertise to management for decision making by participating in operational analyses and studies.

  • Acts as subject matter expert on individual contract provisions; establishes, maintains, and enhances favorable relationships with internal and external customers

  • Handles escalated calls/cases from other teams.

  • Participate on calls/meetings to explain process/procedures and resolve issues.

  • Calculates/Reviews credit and fee payments to Regional Market customers following established guidelines/processes.

  • Performs other related duties as assigned or required.

Required Qualifications

  • 1-2 years of business experience working in a professional environment

  • Proficient Excel skills.

  • Demonstrates excellent customer service and relationship skills with ability to communicate clearly both verbally and in writing.

  • Ability to handle pressure situations (internal and external) with professionalism and tack.

  • Ability to work independently and in a team environment.

Preferred Qualifications

  • Maintains extensive knowledge of the administrative systems

  • College degree and/or 3-5 years related business experience

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

Job Tags

Contract work

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