Job Description

Job Title: Program Manager (Document Management System - EDMS/ECM)

Duration (Contract): 6 Months

Client Location: Richmond, VA 23219

Location Preference: Onsite

Job Description:
As a Program Manager focused on Document Management System - EDMS/ECM, you will lead program activities to assess current document workflows, identify inefficiencies, and drive process improvements that reduce manual effort and increase accuracy. You will oversee enterprise document intake and lifecycle operations, leverage automation with AI/ML to improve classification and routing, and serve as the subject matter expert for document management technologies while ensuring compliance with policies and regulations.

Key Responsibilities:

• Lead and mentor a team of document management professionals and establish program governance with SLAs, KPIs, and metrics.
• Assess current-state workflows and design future-state processes to streamline intake, classification, routing, and archival.
• Oversee document intake across multiple channels and ensure compliant classification, indexing, routing, and storage.
• Serve as the SME for document capture and routing technologies and their integration with content platforms.
• Manage and optimize electronic document and content management systems including taxonomy, metadata, and access controls.
• Implement AI/ML-driven automation for document classification, OCR, NLP, and data extraction with continuous improvement.
• Coordinate cross-functional activities, manage timelines, and provide executive status reporting on risks and outcomes.
• Quantify and report automation benefits such as reduced manual effort, error rates, and cycle times.
• Evaluate emerging document intelligence solutions and recommend upgrades or adoption.

Required Skills, Experiences, Education, and Competencies:

• Extensive experience with enterprise document management and content platforms and capture technologies.
• Proven leadership managing teams and operating program governance with SLAs and KPIs.
• Strong background in business process analysis and continuous improvement methodologies.
• Hands-on experience designing and integrating automated document routing and capture solutions.
• Practical experience applying AI/ML to document classification, OCR, and data extraction.
• Ability to translate business requirements into technical designs and communicate to non-technical stakeholders.
• Experience coordinating vendors, IT teams, and compliance partners.
• Strong analytical, reporting, and stakeholder management skills.
• Bachelor's degree in a relevant field or equivalent professional experience.

The hourly range for roles of this nature are $50.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.

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