Director of Operations
Location: Missouri
Salary: $70,000 - $100,000
Benefits: 401(k), Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, PTO
About the Opportunity
Our client is a provider of supportive living services dedicated to helping individuals achieve greater independence and quality of life. They are seeking an experienced Director of Operations with a strong background in DMH ISL services to oversee daily operations, ensure regulatory compliance, and drive organizational growth.
This is a hands-on leadership position for someone who can effectively manage staff, maintain compliance standards, and support high-quality service delivery.
What You'll Do
• Lead and oversee clinical and administrative operations
• Recruit, mentor, develop, and evaluate staff
• Foster a culture of accountability, collaboration, and excellence
• Conduct team meetings and performance improvement initiatives
• Develop succession planning and staff development programs
• Ensure compliance with all DMH, state, federal, CMS, and HIPAA regulations
• Oversee audits, surveys, accreditation reviews, and licensure requirements
• Develop and maintain policies and procedures
• Monitor operational performance, productivity, and financial outcomes
• Collaborate on budgeting and resource allocation
• Identify operational challenges and implement process improvements
• Lead quality assurance and performance improvement initiatives
• Review clinical outcomes and documentation standards
• Conduct root cause analyses and implement corrective actions
• Participate in on-call leadership rotation
• Manage urgent staffing, operational, and client-related issues
Required Qualifications
• Bachelor's degree in Nursing, Healthcare Administration, or related field
• Master's degree preferred
• Current professional license preferred, RN strongly preferred
• Minimum 3-5 years of leadership experience in healthcare
• Strong knowledge of Medicare, Medicaid, and reimbursement structures
• Experience with state licensure, CMS certification, and regulatory compliance
• Proven leadership, strategic planning, and operational management experience
Required DMH ISL Experience
• Prior Director-level experience within DMH ISL services is required
• 5-10 years of Director experience in ISL environments preferred
• Experience managing DMH audits, compliance, and regulatory requirements
• Knowledge of ISP, BSP, MAR, medical and dental binders, and related documentation
• Experience with DMH budgets and billing
• Hands-on leadership approach with strong operational involvement
Important
• Only candidates with direct DMH ISL Director experience will be considered
• Candidates without DMH ISL Director experience will not be considered
Benefits
• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
Schedule
• Full-time
• On-call leadership participation required
• In-person position
Compensation
• $70,000 - $100,000 annually
• Compensation is negotiable based on experience
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