Job Description

Duties:
First point of contact for all customer service issues. Responsible for ensuring patient/client medications, supplies and equipment are accurately recorded and sent to distribution. Consults with Supervisors to ensure timely and accurate delivery of supplies/equipment. Maintains patient privacy and confidentiality at all times according to established procedures. Provides positive, supportive communication to supervisor, patients, families, visitors and company personnel This is the pay range that Right Sourcing reasonably expects to pay someone for this position, however, as a supplier your expected pay range may vary and/or include certain benefits like: Medical, Dental, Vision, 401K [include any compulsory benefits such as commissions, incentive bonuses, etc. if applicable].
Customer Service Representatives (CSRs) are responsible for providing comprehensive high-quality service to all customers. The primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with Primary Care Provider (PCP) selections and handling all provider inquiries related to eligibility, claims and authorizations.

Skills:
One year experience
Minimum 1 year experience in a call center environment; or
A satisfactory equivalent combination of education, training, and experience.
Managed care experience preferred.
Proven experience in providing excellent service to customers in various healthcare related areas, (i.e., insurance, doctors office, medical clinics).
Poise under pressure when dealing with difficult situations and potentially upset
Ability to work in a fast-paced environment while keeping a high attention to detail.

Education:
High School Diploma/ GED
High School graduation or evidence of having satisfactory passed a High School Equivalency Program;

Languages
English: Read, Write, Speak

Skills:
Required
Call Center Operations, Customer Service, Healthcare Customer Service, Attention To Detail

Additional
Managed Care Experience

Minimum Degree Required:
Completed High School (Diploma or GED)

Schedule Notes:
Work Schedule: Full time Hours Per Week: 35 Days: Monday, Tuesday, Wednesday, Thursday, Friday Shift time: 9am - 5pm Work location: Hybrid Patient Facing: No Minimum education level: High school Language competencies: Spanish/English License/Registration required: No

Job Tags

Full time, Work at office, Monday to Friday, Shift work

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