Job Description

Job Summary

We are seeking an entry-level Customer Service Rep for a temp-to-hire opportunity in Santa Ana, CA. This role is ideal for a bilingual Spanish candidate with strong communication skills who is looking for a stable, full-time position in a professional office environment.

In this Customer Service Rep role, you will handle incoming calls from customers who need assistance paying parking tickets. The workplace offers a casual dress code, steady weekday hours, and the opportunity to grow into a long-term position. This is a great fit for someone who enjoys helping people, working as part of a supportive team, and building experience in customer service and call center operations.

Key Responsibilities

- Answer incoming customer calls in a professional, friendly, and helpful manner.
- Assist callers with questions and payment support related to parking tickets.
- Provide accurate information while maintaining a calm and customer-focused approach.
- Document call details and follow office procedures for customer service support.
- Communicate clearly in English and Spanish to support a diverse customer base.
- Maintain reliability, punctuality, and professionalism in a full-time office setting.

Compensation and Benefits

- Pay: $18.00 per hour.
- Job type: Temp-to-hire.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Location: Santa Ana, CA, near 17th Street and Tustin Avenue.
- Dress code: Casual dress code, jeans are allowed.
- Start date: Starts ASAP.
- Selection process: Candidates may be selected from resume for immediate start with no interview required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Handle inbound customer service calls in a call center or office environment.
- Assist customers with parking ticket payment questions and related support.
- Communicate clearly and professionally with callers in English and Spanish.
- Follow established procedures while providing accurate customer assistance.

- Bilingual Spanish is required.
- Less than 1 year of experience is acceptable.
- Strong verbal communication and active listening skills are required.
- Ability to provide professional and patient customer service over the phone.
- Comfortable working in an office environment and handling repetitive inbound calls.
- Reliable, punctual, and interested in a long-term, full-time opportunity.
- Basic computer and data entry skills are helpful for documenting customer interactions.

Preferred Qualifications

- Previous call center, customer service, receptionist, or office support experience.
- Experience handling payment-related customer inquiries.
- Ability to start immediately.

Job Tags

Hourly pay, Full time, Temporary work, Casual work, Work at office, Immediate start, Monday to Friday, Weekday work

Similar Jobs