Job Description

Job Requisition ID: 54494
Opening Date: 03/23/2026
Closing Date: 04/06/2026
Agency: Department of Children and Family Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015 

Working Title: SCR PSA OPT 6-CALL CENTER FLOOR SUPERVISOR-SPRINGFIELD (3:30pm-Midnight Rotation B1 Shift)

Skill Option: Health and Human Services 
Bilingual Option: None
Salary: Anticipated Starting Salary $8,281 - $10,000 Monthly (plus shift differential)
Job Type: Salaried
Category: Full Time 
County: Sangamon
Number of Vacancies: 1
Merit Comp Code: Supervisory Exclusion from RC063 Collective Bargaining Coverage

A resume is highly encouraged to evaluate your qualifications and skills as part of your application.  Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Supervisor.  Under administrative direction, this position will oversee a staff of child welfare professionals who provide coverage of a 24 hour a day/7 day per week hotline for the reporting of child abuse and neglect.  This position evaluates and approves reports of calls received and approves or disapproves requests from hospitals and physicians for permission to provide medical treatment to youth in care.  Being a State Central Register Call Center Supervisor gives you the opportunity to lead a team devoted to protecting the most vulnerable among us.  DCFS offers a competitive salary plan, excellent benefits, and a pension program.  The ideal candidate for this position will have excellent organizational skills, leadership capabilities, and the ability to multi-task.  We invite all qualified applicants to apply to join our innovative team to help make a difference in the lives of children and families.

Essential Functions

• As State Central Register Call Center Supervisor, directs the operations of the State Central Register Call Center for assigned shift.
• Serves as full line supervisor
• Establishes and implements an SCR-based program of staff development and training for subordinate staff. 
• Evaluates and approves reports of calls received
• Attends and provides input into supervisory and administrative staff meetings to discuss and recommend policy and procedure changes
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Requirements

• Requires a master’s degree in social work or a related human services field (child, family, and community services, early childhood development, guidance and counseling, home economics-child and family services, human service administration, human services marriage and family therapy, master of divinity, mental health counseling, pastoral care, pastoral counseling, psychiatry, psychiatric nursing, psychology, public administration, rehabilitation counseling, social science, social services, or sociology) from a recognized college or university
• Requires three years of progressively responsible administrative child welfare experience with an MSW OR four years of progressively responsible administrative child welfare experience with a master’s degree in a related human services field

Preferred Qualifications

• Prefers 2 years of supervisory experience leading a team of professional staff
• Prefers 2 years of professional experience evaluating program and personnel performance
• Prefers 2 years of professional experience working in a call center environment
• Prefers 2 years of professional experience working in a 24 hour/7 day per week operation
• Prefers 2 years of professional experience conducting quality review
• Prefers 2 years of professional experience conducting staff training
• Prefers 2 years of professional experience in multi-tasking with multiple system applications

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history
• Requires the ability to travel in the performance of duties, with overnight stays as appropriate
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

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About the Agency

DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only) 

For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Work Hours: 3:30pm-Midnight Rotation B1
Headquarter Location: 2200 Churchill Rd, Springfield, Illinois, 62702
Work County: Sangamon

PIN:18-0417

PUC:90705956

Supervisor:Ashlyn Hood

Shift:3:30pm-Midnight Rotation B1

Agency Contact:Denise Bean-Mathis

Email: Denise Bean-Mathis@illinois.gov

Phone #:217-524-0275

Posting Group: Social Services

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